IP Unified Communications

We provide the most advanced Unified communications solutions platform in the marketplace. Our feature rich unified communication systems and excellent customer service have made us the market leader for IP Telephony solutions.

DAB Electronics Ghana Limited utilizes the Voice over Internet Protocol (VoIP) technology to transmit your phone conversation over the Internet as packets of information. With VoIP, your business's phone calls are sent over a broadband Internet connection (DSL, T1 or Metro Ethernet) via a data network and then connected to the Public Switched Telephone Network (PSTN).

It’s a much more managed and efficient way to communicate compared to traditional Plain Old Telephone Service (POTS). Because VoIP travels over an IP network it facilitates more custom and complex calling functions. These tools offer greater sets of calling features manageable from a simple web-based interface.

i. Unified Messaging This service enables users to receive messages from callers that are not answered within a specified number of rings or not found by the Find Me feature. It also enables Users to receive Facsimile transmission (FAX) directly their online account.

• Voice Messaging Notification
• Voice Mailbox
• Message Management
• Voice Messaging to E-Mail
• Voice Message Waiting Indication
• Call Notify

ii.Auto Attendant Auto Attendant provides enterprises with a powerful and flexible tool to field inbound calls to DID’s and deliver them to the intended destination. Once connected to the Auto Attendant, the caller is welcomed by your greeting that provides a menu of options to complete call routing.

• Customizable Menu Options
• Transfer to Operator
• Dial by Extension
• Record Greeting Remotely
• Dial by Name
• Record User Names
• Holiday Schedule
• Time of Day Routing

iii. Call Center (Optional) Businesses can establish technical assistance lines, customer support numbers, or order-talking Centre’s. Multiple call Centre’s can be supported per business. Incoming calls to a call Centre are presented to the next available agent.

• Call Queuing
• Custom CRM integrations
• Multiple Call Distribution Policies
• Toll Number Rejection
• Music on Hold
• Call Recording
• Call Park
• Call Coach
• Call Detail Records
• Call Barge

iv. Video Conference/Video on demand The Conferencing service allows VPBX users to create conference bridges with Admin, Member and Listen Only pin access. This is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It’s a convenient alternative to travel hassles, delays, costly airfares and accommodation woes. Increase productivity, save time and money spent in transit, reduce your carbon footprint on the environment and strengthen your staff morale by providing a better work-life balance. Another important aspect of this is the video on demand which involves live streaming from events ground to viewers in different geographical locations through the internet